Cancellation Policy, Refunds, & Returns.

At House of Hair we understand unfortunate events occur, illnesses arise, and quite honestly things just come up. Our cancellation policy is in place to keep our stylists busy, accommodate other guests on our wait list, and ensure consistency in wages for the staff. We are flexible with this as long as there is transparent immediate communication.

As a courtesy our software system offers a 72hr confirmation as well as a 24hr reminder email/text to our guests regarding the scheduled appointment giving plenty of time to let us know if the appointment does not work for you anymore. You can cancel or reschedule on our online software up until 24hrs prior to the appointment in which you are within the window of our policy. Anything less than 24 hrs we must be contacted directly to cancel or reschedule.

We ask that you do not contact our stylists directly/personally and that you use our business phone 717-868-2121 to report any cancellations that need to happen. If we are closed please leave a message which we check regularly even when closed, this allows a timestamp for us to keep track as well.

All cancellations/reschedules within 24 hours of appointment will be invoiced for 50% of the service scheduled, all no call- no show’s will be charged for the full service. The policy fee must be paid prior to rebooking your next appointment. After 3 cancellations or last minute rescheduling we require a deposit to be made for a new appointment or a card to be held on file to schedule.

Thank you for understand and respecting our stylists time! We can’t wait to see you in our chair!

All Bumble and Bumble products are able to be exchanged or returned with no questions asked as long as they were purchased here.

We do not offer refunds on our services we kindly offer “redo’s”! If you are unhappy with the outcome of your service or it’s not quite right, we would love to make it right for you. We stand behind our consultations and our stylists skill and are happy to do what it takes to make you happy with your look. Services are rendered and the stylists are paid commission upon those services up to date therefor we do not refund money on time they’ve already performed. Any issues with a service must be communicated immediately to the stylists or owner. We ask if there is something you dislike to please mention it immediately in the chair or within a week following the appointment, giving plenty of time to live in your hair at home but not too much time to allow for other factors to affect the outcome or growth to happen with color.

Please don’t hesitate to reach out if anything doesn’t sit right we are here to please all of our guests and help you love your hair, no questions asked.